1. How long does delivery take?
Our total shipping time within the UK is 4 to 9 business days, which includes 1-2 days of handling time and 3-7 days of transit time (Monday to Friday).

2. What is your order cut-off time?
Orders placed before 04:00 PM (GMT+00:00) are processed the same business day. Orders placed after this time will be processed on the next business day.

3. How much does shipping cost?
We offer Free Standard Shipping on orders over £60. Orders below £60 have a flat shipping fee of £3.99.

4. Which courier do you use for delivery?
We ship through trusted UK carriers such as Royal Mail, Evri, and DPD, depending on your delivery location and package size.

5. Do you offer order tracking?
Yes. Once your order has been dispatched, we will email you a tracking number and tracking link so you can monitor your delivery status.

6. Can I return my order if I change my mind?
Yes. We accept returns for both defective and non-defective items within 14 days of delivery, provided they are new, unused, and in original packaging.

7. How do I start a return?
Please contact us at info@waakauk.com to request return authorization. A free return label is included in your package, and returns are processed via mail.

8. Do you offer exchanges?
Yes. We accept product exchanges for eligible items under the same return conditions. Simply email info@waakauk.com to arrange an exchange.

9. How long does it take to receive a refund?
Once we receive and inspect your return, refunds are issued to your original payment method within 7 business days.

10. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other supported GBP-based payment gateways available at checkout. All payments are secure and encrypted.

Contact Us

Company Registration Name: Waaka Clothing Ltd

Registration Number: 16561202

Business Address: 32 Rousbury Road, Stewartby, Bedford, United Kingdom

Email: info@waakauk.com

Phone: +44 1224384557

Customer Service: 10:00 am to 5:00 pm Between Monday to Friday

Timezone: (GMT+00:00) Greenwich Mean Time (London)