Order Processing and Delivery Schedule:

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Standard Shipping Handling Time:
Order Handling Time: 1 to 2 business days (Monday to Friday)

Standard Shipping Transit Time:
Transit Time: 3 to 7 business days (Monday to Friday)

Total Shipping Time (Handling Time + Transit Time):
Standard Shipping: 4 to 9 business days (Monday to Friday)

Order Cut-off Time:
04:00 PM (GMT+00:00) Greenwich Mean Time (London)

Order Confirmation:

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier:

We partner with leading UK-based courier services such as Royal Mail, Evri, and DPD, depending on the destination and package size, to ensure timely and secure delivery.

Shipping Locations:

We currently ship within the United Kingdom (UK) only.

Shipping Fee:

• Free Standard Shipping on all orders £60 and above
• Flat Rate of £3.99 for orders below £60

Lost Packages:

If your package is marked as delivered but you haven't received it, please:

• Verify the shipping address
• Check all possible delivery locations at your residence
• Ask neighbours or family members if they accepted the package
• Contact the courier with your tracking number to initiate a claim

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Tracking:

After dispatch, a tracking number will be sent to your email. You may also use our Order Tracking Page to monitor your delivery. Please note that tracking updates may take up to 24 hours to appear.

Delays:

We strive to meet all delivery estimates, but delays may occur due to high shipping volumes, adverse weather conditions, or courier disruptions. If your order hasn't arrived within the expected timeframe, please contact our support team for assistance.

Return Window and Eligibility

Returns are accepted within 14 days of delivery, provided the following conditions are met:

• Items must be new, unused, unwashed, and returned in their original packaging with all tags intact.
• Returns are accepted for both defective and non-defective products.
• Customers must contact us at info@waakauk.com to request return authorization and instructions before sending any item back.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following:

• Your order number
• Clear photographs of the item and packaging
• A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, or full refund.

Refund Process

Once we receive and inspect your return, you will be notified via email regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original method of payment within 7 days
• A confirmation email will be sent once the refund has been issued

Late or Missing Refunds

If you have not received your refund:

• Recheck your bank or payment account
• Contact your bank or payment provider, as processing times may vary
• If the issue persists, contact us at info@waakauk.com

Non-Returnable Items

We do not accept returns under the following conditions:

• Items not returned in new condition
• Returns requested after 14 days of delivery
• Items sent back without prior authorization

Exchanges

We accept product exchanges for both defective and non-defective items. Please contact info@waakauk.com to arrange an exchange. Items must meet the same return eligibility conditions stated above.

Return Address

32 Rousbury Road, Stewartby, Bedford, United Kingdom

Method & Fees

• Return Method: By mail
• Return Label: Included in the package, free of charge
• Restocking Fee: None
• Return Cost: Free return shipping
• Refund Processing Time: 7 days

Cancellation Policy

You may cancel your order within 2 hours of purchase, provided the order has not yet been processed or shipped.